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The most important thing for us is to ensure your learning process goes smoothly and you feel comfortable. That’s why we’ve prepared detailed answers to the most common questions our students have. Didn’t find what you were looking for? Don’t worry! Our support team is always ready to help. If you couldn’t find an answer in the FAQ, please submit a request using the form below. Providing as many details as possible will help us resolve your issue quickly.
We aim to reply within 48 hours on weekdays, although sometimes it may take longer due to the high volume of emails. Be sure, our team will get back to you and take care of your case.
Praktika is an innovative language-learning app that offers immersive and engaging lessons to help you improve your language skills. We use advanced AI Avatar technology to provide personalized learning paths based on your goals and needs, along with real-time feedback and an interactive experience—just like with a human tutor, but better!
Our customer support team aims to respond to inquiries within 24 to 48 hours. However, response times may vary depending on the volume of inquiries received. But rest assured, we will contact you back and help you!
We take data privacy and security very seriously. Your personal information is encrypted and stored securely. For more details, please review our Privacy Policy on our website.
We are continuously working on enhancing the app with exciting new features. Some of the upcoming releases include:
Currently, the app requires an internet connection to access content and features. However, you can download lessons while online and practice them later offline!
We can issue a refund if you contact us within 48 hours of the charge. We can also assist with partial refunds. However, please note that at this time, refunds are only available for Android users. To request a refund, please contact us at [email protected].
For Google Play Store (Android) Users:
For more help, please visit Google Play Help.
For App Store (iOS) Users:
For more help, please visit Apple Support.
For Direct Purchases via Stripe: If you can’t see your subscription or if you purchased directly through a Stripe link, please provide the email address associated with your purchase. This will help us locate your subscription and provide specific assistance.
Important: Please remember, we do not directly control subscription billing for app store purchases. For any issues related to refunds, please contact the app store’s customer support directly.
Since your subscription was processed through Apple, here’s how you can request a refund:
Apple’s support team will then review your request. Refunds are processed according to their policies, so please allow some time for them to respond. Typically, our users have mentioned that Apple responds within 24-48 hours.
Please note, as much as we’d like to assist directly with Apple purchases, refunds for these transactions are entirely managed by Apple. This means we don’t have the ability to process these refunds ourselves since we don’t have access to Apple’s payment systems.
For more information, feel free to visit Apple Support.
Yes, Praktika caters to learners of all proficiency levels, from beginners to advanced speakers. The app adapts lessons and content based on your language skills to ensure an optimal learning experience.
We don’t have this feature yet. For now, you can choose your goals and practice time during onboarding or reset your account to start over with new settings. But we are working on it and you can expect it to become available soon!
Go to your profile in the app and click on “Progress.” Here, you can see how much you’ve accomplished and feel proud of yourself!
You can click on the three dots inside a lesson and choose an avatar with a different accent. We offer a wide range of accents—from popular ones like American and British to African and Asian—so you can find the tutor that best matches your preferences!
Yes! We understand how important it is for complete language learning. All your lessons are available in the “Progress” section of your profile in the app. You can also download each lesson as a PDF!
Please contact us at [email protected], and we’ll help you restore it.
Yes, the app provides real-time grammar analysis and vocabulary suggestions to help improve your language skills as you practice. Your AI tutor’s got your back!
We used to have this feature, but we had to turn it off for adjustments. However, it will be relaunched soon—stay tuned!
To save new words to your vocabulary, simply click on the word or idiom you want to save. It will automatically be added to the “Results” section in the app.
At the moment, we don’t have C1-C2 levels specifically defined. However, you can use our custom lessons feature! With custom lessons, you have the flexibility to create topics and content that match your desired level of difficulty and fluency. Many users have found this option very effective for reaching their language goals, so it’s definitely worth trying out!
Currently, our platform focuses exclusively on English language learning. However, we are actively working to expand Praktika to include additional languages in the near future. We appreciate your input and encourage you to stay in touch for updates on new language offerings!
Click on the three dots in the upper right corner inside the lesson. There you’ll see “Speech speed”—click on it and choose the speed that suits you best!
To use the microphone in lessons, press it while speaking. You can also press and scroll up to lock the microphone so you can speak without holding it down.
We also offer a video-call mode! To use it, just go to the feature in the app and wait for the avatar to start talking. This mode lets you chat without pressing any buttons, just like in a regular conversation. After the avatar finishes speaking, give your response. If you see a thinking emoji, it means the avatar is processing your answer. Once it’s done, your AI tutor will reply to you.
Yes, all our AI avatars provide real-time feedback. Making mistakes is a natural part of language learning, and Praktika is your safe space. All our AI English tutors are patient and ready to support you at every step without any judgment.
Click on the three dots in the upper right corner inside the lesson. There, you will find “Font size”—click on it and adjust it to your liking.
You can do this directly in our app or contact our support team at [email protected]—they’ll assist you.
Click “Restore Purchase” in the “Subscription” section. If that doesn’t work, please reach out to our support team via [email protected].
Currently, we don’t have a family subscription yet, but we’re working on it. Stay tuned—we’ll be launching it for iOS users soon!
Unfortunately, app accounts are platform-specific, meaning you can’t use the same account across different devices (Android and iPhone) unless you have registered with the same email address on both platforms. If you do, your account will automatically be restored when you log in with the same email address on your iPhone.
If you have an active subscription on your Android device and want to transfer it to your iPhone, please email us at [email protected] with the email addresses associated with both accounts. We will assist you with the transfer.
Please contact us at [email protected] for this option.
For iOS users, open the App Store app, tap your profile picture, then “Subscriptions.” For Android users, open the Google Play Store app, tap the menu icon, then “Subscriptions.” The app stores manage subscription information, so please check there for the most accurate details.
If you have trouble purchasing a subscription in the app, you can use the following links:
Once paid, send a screenshot to our support team at [email protected], and we will grant you Premium access!
Yes, we offer a free version that provides access to English practice content with some limitations: you can enjoy one lesson per day for 15 minutes every 5 hours, depending on your region. For more practice time and full benefits, we recommend upgrading to the Premium version.
Yes, we are committed to making language learning accessible to as many people as possible. We offer language learning scholarships and occasional discounts for students facing financial constraints. Please contact our support team at [email protected] with a description of your situation, and we’ll find a solution.
Please go to your profile in the app and click on “Report technical issue.” Try to provide as much information as possible so our support team can better understand your issue. We will get back to you within 24-48 hours to help resolve it!
Please go to your profile in the app and click on ‘Report technical issue.’ Try to provide as much information as possible so our support team can better understand your issue. We will get back to you within 24-48 hours to help resolve it!
We apologize for the inconvenience. Unfortunately, restrictions on Google services affect the app’s functionality, and currently, we do not have a workaround. We recommend using the app in regions where Google services are fully supported.
We’re working on expanding access! We know language learning is important and believe everyone should have the opportunity. Stay tuned for good news! 🙂
Partnering with Praktika for language learning programs is straightforward. Please contact us at [email protected]. Our team will guide you through the partnership process, discuss your school’s specific needs and goals, and provide all the necessary information to get started.
Though we understand how important it is to align language learning content with your school’s curriculum, Praktika currently doesn’t offer direct functionality for that. However, you and your students can still benefit from the customized lessons available to all Praktika users and tailor lessons to each student’s goals and needs.
We don’t have an official affiliate marketing program yet, but please reach out to [email protected], and we will share the steps on how you can get involved. Also stay tuned for the future updates!
Our team will contact you back shortly within 48 hours during the week days.
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